Storage Osidge Terms and Conditions

These Terms and Conditions apply to all storage and related removal services provided by Storage Osidge in the United Kingdom. By making a booking, using our website, or engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services.

1. Definitions

In these Terms and Conditions the following expressions have the following meanings:

Client means the person, company or organisation that books or uses our services.

Services means any storage, removal, transport, packing, handling, collection, delivery, or associated services that we provide.

Goods means the items, belongings or property that you ask us to store, handle or transport.

Contract means the agreement between Storage Osidge and the Client for the provision of Services, incorporating these Terms and Conditions.

We, us, our means Storage Osidge.

2. Scope of Services

Storage Osidge provides storage services and related removal and transport services within the United Kingdom. Our services may include the collection of your goods from a specified address, transportation to our storage facility, storage for an agreed period, and delivery of goods on request to an agreed address.

The exact services to be provided, including any additional services such as packing materials, packing assistance, or special handling, will be set out in your booking confirmation or written quotation.

3. Booking Process

All bookings are subject to availability and our acceptance. You may request a quotation or make a booking by completing our online form or contacting us through our accepted communication channels. Quotations are normally based on the information you provide regarding the volume, type of goods, service dates, access conditions, and service locations.

You are responsible for ensuring that all information supplied for the quotation and booking is accurate, complete and up to date. If the information is inaccurate or incomplete, we may adjust the quoted price, refuse the booking, or apply additional charges to reflect the actual Services required.

A Contract is formed only when we confirm your booking in writing or by a formal booking confirmation. We reserve the right to decline any booking request at our discretion.

For removal and transport services, you should notify us as early as possible of any factors that may affect the booking, including restricted access, parking limitations, narrow stairways, lifts, time restrictions, or building management rules.

4. Quotations and Pricing

Quotations are generally provided based on the information supplied by you and are normally valid for a limited period as stated on the quotation. Unless expressly stated otherwise, quotations exclude customs duties, tolls, parking permits or fines, congestion or clean air zone charges, ferry charges, and any other third party fees or taxes.

The final price payable may change if:

The volume or nature of goods differs from that originally advised.

Additional services are requested or required on the day, including extra labour, packing, or extended waiting times.

Access is more difficult or time consuming than reasonably anticipated.

Service dates or times are changed at your request.

Any additional charges will be reasonable and proportionate to the extra work, time or costs incurred.

5. Payments and Invoicing

Unless otherwise agreed in writing, payment for Services is due as follows:

For storage services, initial charges including any collection costs are payable in advance before the start of storage, and ongoing storage charges are payable in advance at the agreed intervals, typically monthly.

For removal or transport services, full payment is generally required before or on the date of service.

We may require a deposit to secure a booking. Any deposit requirements and due dates will be stated in your booking confirmation or invoice.

Payments must be made using one of the accepted payment methods identified in our booking documentation or invoices. You are responsible for ensuring that payments are made on time and cleared in our account by the due date.

If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate, suspend services, refuse to release goods from storage, or terminate the Contract. We may also exercise a lien over the goods in our possession until all outstanding amounts are settled, including any storage fees, removal charges and associated costs.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us clear notice. Cancellation and amendment rights vary depending on the type of service and the notice period given.

For most storage and removal bookings, the following will normally apply unless we agree otherwise in writing:

If you cancel more than seven days before the scheduled service date, any deposit paid may be refunded subject to a reasonable administration fee.

If you cancel between two and seven days before the scheduled service date, we may retain part or all of the deposit to cover administration and loss of booking.

If you cancel less than two days before the scheduled service date, we may charge up to the full quoted price to reflect the resources reserved for your booking.

Where you wish to amend service dates, times, or scope of services, we will try to accommodate your request but cannot guarantee availability. Amendments that reduce or increase the level of service, distance or storage period may result in a change in price.

If we need to cancel or amend your booking due to circumstances beyond our reasonable control, such as severe weather, accidents, strikes, or other operational issues, we will notify you as soon as practicable and offer an alternative date or a refund of any prepayments for services not yet provided. We will not be liable for any indirect or consequential loss arising from such cancellation or amendment.

7. Your Responsibilities

You are responsible for:

Ensuring that you have full legal title to the goods or full authority from the owner to store or move them.

Providing accurate information about the contents, volume, and special requirements of the goods.

Properly packing, labelling, and securing goods unless you have requested and paid for our packing services.

Ensuring that goods do not contain any hazardous, illegal, perishable, or prohibited items, including but not limited to explosives, flammable substances, toxic materials, illegal drugs, live animals, plants, or food items likely to perish or attract vermin.

Arranging suitable parking and access at collection and delivery addresses, including obtaining any necessary permits or permissions.

Being present, or ensuring that a responsible representative is present, at collection and delivery to direct our team and check the condition and quantity of goods.

You must promptly notify us of any change in your contact details, including address and telephone number, so that we can contact you about your storage account and any outstanding payments.

8. Our Responsibilities

We will exercise reasonable care and skill in providing the Services. We will take reasonable steps to protect your goods while they are in our custody, comply with relevant health and safety obligations, and operate our storage facility and vehicles in a professional manner.

We may use trusted subcontractors or partners to provide all or part of the Services. Where we do so, we will remain responsible for the acts and omissions of those subcontractors in relation to your Contract as if they were our own.

9. Liability and Limitations

We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be excluded under English law.

Subject to the above, our liability for loss of or damage to your goods while in our custody will be limited to a reasonable maximum amount per consignment or per storage unit, as specified in your quotation or storage agreement. It is your responsibility to ensure that this limit is adequate for the value of your goods. If you wish to increase the limit of liability, you should raise this with us in advance and we may offer enhanced cover at an additional charge or recommend you obtain separate insurance.

We will not be liable for any loss or damage arising from:

Inherent defects or natural deterioration of goods, including rust, mould, infestation, or perishing of items.

Insufficient or improper packing by you or a third party not instructed by us.

Electrical or mechanical derangement of appliances or equipment unless there is visible external damage caused by our negligence.

Acts or omissions of you or any person acting on your behalf.

Events beyond our reasonable control, including but not limited to fire, flood, storm, acts of God, war, terrorism, strikes, or government action.

We will not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses arising from or in connection with the Services or the Contract.

10. Storage Period and Access

The minimum storage period and billing cycle will be stated in your storage agreement or booking confirmation. Storage will continue on a rolling basis until terminated by you or by us in accordance with these Terms and Conditions.

You may request access to your stored goods during our normal operating hours, subject to reasonable notice and any applicable handling or access charges. For safety and security reasons, access may be supervised by a member of our staff.

We may occasionally restrict access to the storage facility for operational or security reasons, but will seek to keep any disruption to a minimum and provide reasonable notice when possible.

11. Termination and Disposal of Goods

You may terminate your storage agreement by giving us notice in accordance with the minimum notice period specified in your agreement. All outstanding charges must be settled before we release the goods.

If you fail to pay storage or service charges when due, and do not remedy the non payment after reasonable notice, we may exercise a lien over the goods and ultimately sell or dispose of them to recover outstanding amounts. We will follow a reasonable process for contacting you using the last contact details you provided and will account to you for any surplus proceeds after deducting unpaid charges and reasonable costs of sale or disposal.

12. Waste and Environmental Regulations

Storage Osidge operates in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not accept goods that are clearly waste, rubbish, or unsuitable for storage or transport.

You must not send for storage or removal any items classed as hazardous or regulated waste, including chemicals, paint, solvents, fuel, asbestos, medical waste, or any item requiring specialist disposal. If such items are found in your goods, we may refuse to move or store them, or arrange for their safe removal and disposal at your cost.

We encourage clients to minimise waste by reusing, recycling, or donating items where possible before booking a removal or storage service. Where requested and agreed in advance, we may assist with the removal of unwanted items to an appropriate waste or recycling facility, subject to additional charges and compliance with waste transfer requirements.

13. Insurance

You are strongly advised to ensure that your goods are adequately insured while in storage and during removals or transit. We may offer basic liability cover as part of our service, subject to the limitations stated in these Terms and Conditions. This cover is not the same as full insurance and may not reflect the full replacement value of your goods.

You should review and, if necessary, arrange separate insurance cover with an appropriate provider to ensure the full value of your goods is protected. Any claims relating to loss or damage must be notified to us in writing as soon as reasonably possible and in any event within a reasonable period after you become aware of the loss or damage.

14. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should contact us promptly with details of your complaint. We will investigate and aim to resolve your complaint fairly and efficiently.

If a dispute arises that cannot be resolved by our internal complaints process, either party may seek to resolve the matter through negotiation, mediation or, as a last resort, through the courts of England and Wales.

15. Data Protection and Privacy

We will process your personal data in accordance with applicable UK data protection laws. We will use your information to administer your booking, provide the Services, manage your account, handle payments, and communicate with you regarding your Contract and our services.

We will take appropriate technical and organisational measures to safeguard your personal data and will not sell your information to third parties. We may share your data with subcontractors or service providers where necessary to deliver the Services, and with authorities where required by law.

16. Changes to These Terms

We may update or amend these Terms and Conditions from time to time, for example to reflect changes in the law, our services, or our business practices. The version in force at the time you make a booking or renew your storage agreement will normally apply to that Contract. We may notify you of material changes where they affect ongoing storage agreements.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation or service specific terms we provide, constitute the entire agreement between you and Storage Osidge in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.

By placing a booking with Storage Osidge, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.