Osidge Storage Service Terms and Conditions
These Service Terms and Conditions set out the basis on which Osidge Storage provides storage services to customers in the United Kingdom. By placing a booking, making payment, or using any storage unit or associated service, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement. These terms are designed to be fair, practical, and legally clear, while protecting both the customer and the storage provider.
1. Definitions and Scope
“We”, “us”, “our” refer to Osidge Storage. “You”, “your” mean the customer or account holder. “Services” include storage unit hire, access arrangements, administrative services, and any related facilities we supply. These terms apply to all self-storage and storage-related services offered by Osidge Storage, unless we agree otherwise in writing.
These terms apply only to business done under UK law. They are intended to be read alongside your booking confirmation, inventory declarations, payment schedule, and any specific instructions issued by us. If there is any conflict between these terms and a written agreement signed by both parties, the written agreement will take priority to the extent of the inconsistency.
2. Booking Process
All storage bookings are subject to availability and acceptance by Osidge Storage. A booking request does not guarantee a unit until we confirm the reservation. We may require identification, proof of address, and any other reasonable verification before confirming a booking or allowing access to a storage unit. This helps us maintain security and comply with legal obligations.
To make a booking, you must provide accurate, complete, and current information. This includes your name, contact details, chosen storage size, intended use, and any other details we request. If any information changes before or during the term of the storage agreement, you must notify us promptly. We are entitled to rely on the information you provide when arranging the service.
We reserve the right to refuse a booking, limit access, or cancel a reservation where we reasonably believe the storage arrangement may breach law, safety rules, security requirements, or these terms. No contract is formed until we confirm acceptance and receive any required initial payment. The start date of storage will be the date stated in the booking confirmation, unless otherwise agreed in writing.
3. Payment Terms
All charges must be paid in advance unless we state otherwise. Fees may include storage rent, deposit, administration charges, insurance-related charges where applicable, late payment fees, cleaning charges, disposal costs, or other costs that are clearly disclosed to you. Prices may change with notice, and updated fees will apply from the date stated in our notice or the renewal period, whichever is relevant.
You are responsible for ensuring that all payments are made on time and in full. If a payment fails, is reversed, or is not received when due, we may suspend access to the unit, refuse entry, or take other reasonable steps to protect our position. Any bank charges, card processing failures, or collection costs caused by your non-payment may be added to your account where permitted by law.
Any deposit held may be used to cover unpaid sums, cleaning, repair, disposal, or other breaches of these terms. The deposit is not a limit of liability. It is a security amount only. If sums remain unpaid after applying the deposit, you must pay the balance immediately on demand. Osidge self storage charges are calculated according to the agreed unit size and service period, and partial use does not reduce the full fee unless we agree otherwise.
4. Cancellations, Termination, and Unit Vacating
You may cancel your booking before the start date by giving notice in accordance with the cancellation period stated in your confirmation or agreement. If no cancellation period is stated, you must give reasonable notice. Once storage has started, fees already paid are generally non-refundable unless required by law or expressly agreed by us in writing.
We may terminate or suspend the service immediately where you breach these terms, fail to pay, provide false information, store prohibited items, or create a risk to the safety, security, or lawful operation of the site. In other cases, we may end the agreement by giving reasonable notice. If we terminate for breach, you remain liable for all sums due up to the termination date and any additional costs resulting from the breach.
When the agreement ends, you must remove all your items, leave the unit clean and empty, return any keys, codes, access devices, or permits, and ensure the unit is free from damage beyond fair wear and tear. If items are left behind after termination, we may treat them as abandoned to the extent permitted by law and may dispose of, sell, or otherwise deal with them after giving any notice required by law.
5. Use of the Storage Unit
You must use the unit only for lawful storage and for the purpose agreed at booking. The unit must not be used as living accommodation, as a place of business open to the public unless agreed, or for any unlawful, dangerous, or offensive activity. You must not cause nuisance, damage, excessive dirt, or interference with other customers or operations.
Unless we agree otherwise, you are responsible for locking the unit and controlling access to it. You should not share entry codes or access devices except with persons you authorise. You remain responsible for the acts and omissions of anyone you permit onto the premises or allow to access the unit. You must take reasonable care to avoid damage to the building, equipment, and neighbouring units.
You must comply with all reasonable site rules, health and safety requirements, and instructions issued by authorised staff. We may change operational rules from time to time where needed for safety, compliance, or efficient management. Failure to follow such rules may result in restricted access or termination of the agreement. Osidge Storage service terms are intended to support secure and orderly storage for all customers.
6. Liability and Insurance
We will take reasonable care in providing the services, but we do not guarantee that the premises will be free from all risk. To the maximum extent permitted by law, we are not liable for loss or damage to stored goods caused by matters outside our reasonable control, including but not limited to theft, fire, flood, escape of water, vermin, atmospheric conditions, impact, power failure, or acts of third parties.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Where liability can lawfully be limited, our total liability for direct loss arising from our breach shall be limited to the lower of the value of the affected goods or the amount paid by you for the relevant storage period, unless a higher limit is expressly agreed in writing.
You are responsible for arranging suitable insurance cover for your stored goods unless we expressly state in writing that insurance is included. You must ensure the cover is adequate for the full replacement value of the items stored, including any special items requiring specific cover. We are not responsible for assessing whether your insurance is sufficient, and we recommend you check the policy terms carefully.
7. Customer Responsibilities and Prohibited Items
You must not store any item that is illegal, hazardous, flammable, explosive, toxic, perishable, contaminated, alive, or likely to attract pests or create a health and safety risk. Prohibited items also include stolen goods, counterfeit goods, weapons, unauthorised chemicals, and any goods the possession of which would breach law or regulation. We may refuse access or require immediate removal of any item we reasonably suspect is prohibited.
You must pack and store your goods safely and appropriately, taking into account weight, fragility, ventilation, and protection from damage. We are not responsible for inadequate packing, unsuitable containers, or poor stacking by you or any person acting for you. You should keep a written inventory of your goods and retain proof of ownership or value where possible.
You warrant that all stored goods are your property or that you have lawful authority to store them. You must not store goods that are subject to a finance agreement, lien, hire purchase arrangement, or other third-party rights without the consent of the relevant party. If a third party makes a claim over stored goods, you must promptly inform us and provide the information we reasonably request.
8. Waste Regulations and Environmental Compliance
You must comply with all applicable waste laws, environmental obligations, and disposal requirements. Osidge Storage does not permit the abandonment of rubbish, packaging, damaged goods, or unwanted items in or around the unit unless expressly agreed as part of a lawful waste service. Any waste left on site may be treated as unauthorised waste and handled at your cost.
You must not bring onto the premises any material that requires specialist disposal unless we have agreed in advance that we can accept it lawfully. This includes batteries, paints, oils, solvents, asbestos-containing materials, electrical waste, contaminated materials, and other regulated waste. If you leave waste behind or breach environmental rules, you will be liable for collection, handling, transport, cleaning, decontamination, and disposal costs, as well as any fines, charges, or regulatory costs incurred by us.
We may take any steps reasonably necessary to protect the environment and comply with waste law, including isolating, removing, or disposing of waste items, reporting serious breaches to authorities, and recovering our costs from you. You agree to cooperate with any lawful investigation connected with waste or environmental compliance where your stored items or conduct are relevant.
9. Access, Security, and Operational Control
We aim to provide access in line with the service level stated in your booking, but access may be temporarily restricted for maintenance, emergency repairs, security incidents, legal compliance, or other operational reasons. We will use reasonable efforts to minimise disruption, but we are not liable for delays or interruptions outside our reasonable control. Any such restriction does not necessarily amount to a breach of contract.
We may inspect the unit where we reasonably believe it is necessary for safety, maintenance, emergency response, compliance, or to deal with suspected breach of these terms. Where practicable, we will give notice before entering, but in an emergency we may enter without notice. If we do so, we may take reasonable steps to protect goods, prevent damage, or secure the site.
We may update procedures, opening arrangements, or security measures from time to time. Continued use of the service after notice of any change will be deemed acceptance of the revised operational arrangements, provided they do not materially reduce your legal rights under the agreement.
10. Default, Enforcement, and Recovery of Costs
If you fail to pay any amount due, breach a material term, or leave goods or waste behind, we may charge reasonable administrative and enforcement costs, including storage of abandoned items, cleaning, disposal, and legal fees where recoverable. We may also exercise any statutory or contractual rights available to us, including lien rights or the sale of goods, to recover outstanding sums, subject always to compliance with applicable law and any required notices.
Any proceeds from the lawful sale of goods will first be used to pay amounts owed to us, including sale costs, storage costs, and related expenses. Any surplus will be handled in accordance with legal requirements. If the proceeds are insufficient to cover the total debt, you remain responsible for the balance.
11. Complaints and Disputes
If you have a dispute about charges, access, or the condition of the unit, you should raise it promptly so that we may investigate. Both parties should act reasonably and in good faith to resolve issues quickly. If a dispute cannot be resolved informally, the parties may pursue court proceedings in accordance with these terms.
12. Force Majeure
We are not liable for failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including severe weather, fire, flood, government action, industrial action, transport disruption, power failure, civil disorder, terrorism, or telecommunications failures. Where such an event affects service delivery, we may suspend performance for the duration of the event and resume as soon as reasonably practicable.
During a force majeure event, you remain responsible for your stored goods, insurance, and any sums already due. If the event continues for an extended period, either party may be entitled to terminate the agreement on reasonable notice if continued performance becomes impracticable or unlawful.
13. Changes to These Terms
We may revise these terms from time to time to reflect changes in law, operating practice, or service structure. Updated terms will apply from the date we specify. If a change materially affects your rights, we will take reasonable steps to notify you. Your continued use of the service after the effective date will be treated as acceptance of the updated terms.
14. Governing Law and Jurisdiction
These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, you may have mandatory consumer rights under the law applicable in your jurisdiction, and nothing in these terms is intended to remove those rights where they cannot lawfully be excluded.
Subject to any mandatory legal rights, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from these terms. If a court determines that any provision is invalid or unenforceable, the remaining provisions will continue in full force and effect to the fullest extent permitted by law.
15. Final Provisions
These Service Terms and Conditions constitute the entire agreement between you and Osidge Storage in relation to the services, except where varied by written agreement. No failure or delay by us in enforcing any right shall be a waiver of that right. Headings are for convenience only and do not affect interpretation. In these terms, the singular includes the plural and vice versa where the context requires.